Terms & Conditions

Last Updated: 16 March, 2025

Welcome to Hoztlr! Please read these Terms and Conditions carefully before using our services. By accessing or using our services, you agree to be bound by these Terms.

1. Interpretation & Definitions

For the purpose of this agreement:

• Client – The individual or business entity entering into this agreement with Hoztlr.
• Standard Pricing – The published, non-discounted rates listed on the Hoztlr service page at the time of renewal, after any promotional periods.
• Service – Includes all hosting, development, and website management services provided by Hoztlr.
• Commitment Period – The selected term (3, 6, or 12 months) that the Client agrees to use Hoztlr’s services.
• Acceptable Use Policy (AUP) – A separate policy detailing acceptable and prohibited activities when using Hoztlr services.
• Hoztlr Care – Managed support add-on services available for eligible hosting packages.

📌 These Terms apply alongside Hoztlr’s Privacy Policy and Acceptable Use Policy.

2. General Terms of Use

✔ Lawful Use Only – Clients agree to use Hoztlr’s services only for lawful purposes and in compliance with these Terms & the AUP.
✔ Policy Changes – Hoztlr may update these Terms at any time. Changes will be communicated 30 days in advance.
❌ Violations – Breaches of these Terms or the AUP may result in suspension or termination without refund.

3. Client Information & Verification

📌 Clients must provide accurate and up-to-date contact information.

• Business clients must provide company registration details.
• Individual clients may be required to provide a government-issued ID for verification.
• Hoztlr may verify this information through third-party services.

❌ False, outdated, or misleading information may lead to account suspension or termination.

4. Scope of Services

Hoztlr provides:

✔ Hosting Services – Shared Hosting, WordPress Hosting, WooCommerce Hosting (resource-limited).
✔ Managed Support (Hoztlr Care) – Clients receive dedicated assistance as per their selected package.
✔ Web Design & Development – Available under separate agreements.

📌 Specific service details are outlined in your selected package.

5. Billing & Payment Schedule

Clients receive invoices:

📌 Before Due Date:

• 10 days, 5 days, and 1 day prior.

📌 After Due Date:

• 1 day, 5 days, 10 days, and 15 days post-due.

Non-Payment Consequences

🚨 Suspension – Services suspended 7 days after non-payment.
🚨 Termination – Services fully terminated 20 days post-due.
📌 Reinstatement is not guaranteed and is at Hoztlr’s sole discretion.

6. Renewal Terms

✔ Services renew automatically at Standard Pricing unless canceled.
✔ 30-day advance notice is given for any major pricing changes.

📌 Standard Pricing refers to the current rates at the time of renewal (excluding promotional discounts).

7. Fair Resource Usage & Data Management

Clients must operate within package limits:

✅ Fair Usage – CPU, memory, and bandwidth usage should align with the purchased package.
❌ Excessive Usage – Clients exceeding limits may face:

• Temporary restrictions
• Additional charges
• Required migration to a higher package

📌 Full details are covered in the Acceptable Use Policy.

8. Backup Policy

✔ Hoztlr performs automated backups for internal recovery only.
✔ Clients are responsible for their own backups.
❌ Hoztlr assumes no liability for data loss.

📌 We recommend maintaining independent backups of your data.

9. Intellectual Property & Copyright Compliance

📌 Clients must ensure they have the appropriate rights or licenses for all hosted content.

❌ Copyright Infringement is strictly prohibited. Hosting unlicensed content may result in suspension or termination.
✔ Hoztlr complies with DMCA takedown requests as per the Acceptable Use Policy.

10. Limitation of Liability

✔ Hoztlr’s total liability is limited to the lesser of:

• The total amount paid by the Client in the last 6 months, or
• £100, whichever is lower.

❌ Hoztlr is not liable for:

• Indirect, incidental, or consequential damages.
• Data loss, service interruptions, or lost revenue.

11. Data Protection & Privacy

✔ Hoztlr values Client privacy & data security.
✔ We operate in full compliance with UK GDPR & relevant data laws.

📌 For details, see our Privacy Policy.

12. Governing Law & Dispute Resolution

✔ These Terms are governed by English law.
✔ Dispute resolution: Clients and Hoztlr must first attempt to resolve issues through direct communication.

📌 If unresolved, disputes will fall under the exclusive jurisdiction of English courts.

Need Help? Contact Us!

📧 Email: support@hoztlr.com
🌍 Website: https://hoztlr.com