Terms & Conditions

Last updated: 31 July, 2024

Please read these terms and conditions carefully before using Our Service.

1. Interpretation and Definitions

• Client: Refers to the individual or business entity entering into this agreement with Hoztlr.
• Standard Pricing: Refers to the published, non-discounted rates listed on the Hoztlr service page at the time of renewal, following any promotional or discounted periods.
• Service: Includes all hosting, development, and website management services provided by Hoztlr.
• Commitment Period: Refers to the selected term (3, 6, or 12 months) chosen by the client, committing them to Hoztlr’s services for a minimum period.
• Acceptable Use Policy (AUP): A separate policy detailing acceptable and prohibited activities when using Hoztlr services.
• Hoztlr Care: Managed support add-on services provided for eligible hosting packages.

2. General Terms of Use

The Client agrees to use Hoztlr’s services solely for lawful purposes, in compliance with these Terms and Conditions and the separate Acceptable Use Policy (AUP). Violations of these Terms or the AUP may result in immediate suspension or termination of services without refund. Hoztlr reserves the right to modify these Terms at any time, with changes communicated 30 days in advance.

3. Client Information and Verification

Clients must provide accurate and current contact information, including company registration details and a government-issued ID of the director or owner for verification. Hoztlr reserves the right to verify this information through third-party services. False or outdated information may result in suspension or termination of services.

4. Scope of Services

Hoztlr offers Shared Hosting, WordPress Hosting, WooCommerce Hosting, managed support (Hoztlr Care), and custom web design and development services. Service specifics are outlined below:

• Hosting: Provides storage, bandwidth, and other resources, subject to package limitations.
• Managed Support: Clients with Hoztlr Care receive essential managed support services, limited to the scope of the selected package.
• Web Design and Development: Custom development services are available under separate agreements.

5. Billing and Payment Schedule

Clients will receive invoices on the following schedule:

• 10 days, 5 days, and 1 day before the due date.
• On the due date.
• 1 day, 5 days, 10 days, and 15 days after the due date.

Non-Payment Consequences: Services will be suspended 7 days after the due date if payment is not received, and services will be terminated 20 days post-due. Reinstatement of services after termination is not guaranteed and is at Hoztlr’s sole discretion.

6. Renewal Terms

Upon the end of the Commitment Period, services will renew automatically at Standard Pricing, unless canceled by the Client. Standard Pricing refers to the advertised rates on the service page. Clients will receive a 30-day advance notice of any significant changes to renewal pricing.

7. Fair Resource Usage and Data Management

Clients are expected to operate within their package’s resource limitations. Excessive CPU, memory, or bandwidth usage beyond package limits may result in temporary service restrictions, additional charges, or migration to a higher package, as outlined in the AUP.

8. Backup Policy

Hoztlr conducts automated backups for internal recovery; however, these are not guaranteed for client use, and clients are responsible for maintaining their own backups. Hoztlr assumes no liability for data loss and recommends that clients make regular, independent backups of their data.

9. Intellectual Property and Copyright Compliance

The Client is responsible for ensuring they have the appropriate rights or licenses for all content hosted on Hoztlr’s services. Copyright infringement, including hosting unlicensed content or materials, may lead to service suspension or termination. Hoztlr complies with DMCA requests as outlined in the AUP.

10. Limitation of Liability

Hoztlr’s liability is limited to the lesser of either the total amount paid by the Client within the six months preceding the claim or £100, whichever is lower. Hoztlr is not liable for incidental, indirect, or consequential damages, including data loss, service interruptions, or lost revenue.

11. Data Protection and Privacy

Hoztlr values the privacy and security of Client data and operates in compliance with GDPR and applicable data protection laws. For details, please refer to Hoztlr’s Privacy Policy, which outlines data collection, storage, and usage practices.

12. Governing Law and Dispute Resolution

This agreement is governed by English law. Both Hoztlr and the Client agree to seek resolution through direct communication as a first step. If disputes remain unresolved, they will fall under the jurisdiction of English courts.