Refund Policy

Last Updated: 16 March, 2025

Hoztlr is committed to providing quality service and support. This Refund Policy explains eligibility, limitations, and the process for requesting a refund. Please review these terms carefully before making a purchase.

1. Refund Eligibility & Money-Back Guarantee

✔ 7-Day Refund Policy – First-time clients are eligible for a 7-day money-back guarantee on:

• Shared Hosting
• WordPress Hosting
• WooCommerce Hosting

✔ Eligible Requests:

• Refund requests must be made within 7 days of the initial sign-up date.
• Refunds apply only to first-time clients—renewals, modifications, and extensions are non-refundable.

❌ Not Eligible for Refunds:

• Existing clients and account renewals.
• Services purchased beyond the first billing cycle.

2. Non-Refundable Services

Certain services are not eligible for refunds due to upfront costs or customization:

❌ Domain Registration Fees – Domains are non-refundable once registered, even if bundled with a hosting plan.
❌ Partial Billing Periods – No prorated refunds for unused service periods or cancellations made mid-billing cycle.
❌ Add-Ons & Custom Services:

• Hoztlr Care add-ons (once activated).
• Custom development, consulting, or support services.

📌 If unsure about eligibility, contact billing@hoztlr.com before purchasing.

3. Refund Exclusions & Limitations

Refunds will not be granted if:

• Services are suspended or terminated due to violations of Hoztlr’s Terms, Acceptable Use Policy (AUP), or illegal activity.
• The client fails to comply with Hoztlr’s Terms and AUP before purchasing.
• Account abuse or misuse is detected.

📌 Clients must review Hoztlr’s Terms & Conditions before purchasing.

4. How to Request a Refund

📌 Step 1: Submit a refund request via:

• Email: billing@hoztlr.com
• Client Portal: Access your Hoztlr account and request via the billing section.

📌 Step 2: Hoztlr will review your request and confirm eligibility.
📌 Step 3: Refunds will be processed within 10 business days.

✔ Clients will receive a confirmation email once the refund is processed, including any applicable deductions.

5. Refund Payment Method & Currency

✔ Refunds are issued to the original payment method used during purchase.
✔ Refunds are processed in the original payment currency (exchange rate differences may apply).

📌 Transaction fees or payment processor deductions are non-refundable.

6. Chargebacks & Payment Disputes

🚨 Service Suspension:

• Initiating a chargeback or payment dispute will result in immediate suspension of all related services.
• Services may only be reinstated after dispute resolution and payment of applicable fees.

📌 Hoztlr reserves the right to charge administrative fees for reactivating services after a chargeback.

7. Changes to the Refund Policy

✔ Policy Modifications: Hoztlr may update this Refund Policy.
✔ Clients will be notified of material changes at least 30 days in advance.

📌 Continued use of services after the effective date constitutes acceptance of the revised policy.

Need Assistance? Contact Us!

📧 Billing Support: billing@hoztlr.com
🌍 Website: https://hoztlr.com

📌 Review this policy before making a purchase to ensure full understanding of refund eligibility.