Privacy Policy

Last updated: March 16, 2025

1. Introduction

Hoztlr LTD (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, visit our website (https://hoztlr.com), or interact with us.

By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect personal data in different ways to provide and improve our services:

2.1 Information You Provide Directly

We collect information you provide when you:

• Register for an account
• Place an order for web hosting, development, or maintenance services
• Contact us for support or inquiries

This includes:
✅ Personal Details: Name, email address, phone number, postal address
✅ Billing Information: Payment details (processed securely via third parties)
✅ Service Information: Project details, website URLs, or configurations

2.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect:
✅ Technical Data: IP address, browser type, device details, operating system
✅ Usage Data: Pages visited, time spent on site, referral sources

📌 Note: We do not collect sensitive personal data (e.g., race, health, political views) unless legally required.

3. How We Use Your Information

We use personal data to:
🔹 Provide Services: Hosting, web development, and technical support
🔹 Process Payments: Manage transactions securely via third-party providers
🔹 Improve User Experience: Analyse trends and optimize our website
🔹 Communicate with You: Send service updates, invoices, and account notifications
🔹 Ensure Security & Compliance: Detect fraud, enforce agreements, and comply with legal obligations

📌 Marketing Communications: We may send newsletters or promotions, but only if you have opted in. You can unsubscribe anytime.

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data based on:
✅ Contractual Obligation: To fulfill services you’ve requested
✅ Legitimate Interest: For business operations (e.g., security, support)
✅ Legal Compliance: When required by law or regulations
✅ Consent: For marketing and non-essential data processing (you can withdraw consent anytime)

5. Data Retention

We keep your personal data only as long as necessary for service delivery, legal compliance, and security:

📌 Retention Periods:

• Account & billing records: Up to 7 years (for legal/tax purposes)
• Support inquiries: Up to 2 years
• Marketing data: Until you withdraw consent

Once no longer needed, data is securely deleted or anonymized.

6. How We Protect Your Data

We use industry-standard security measures to protect personal data:

🔐 Encryption: Secure data transmission & storage
🔐 Access Controls: Restricted access to authorized personnel only
🔐 Regular Audits: Security monitoring and risk assessments

Despite these efforts, no system is 100% secure. If a data breach occurs, we will notify affected users as required by law.

7. Sharing of Personal Data

We do not sell personal data. However, we may share data with:

7.1 Third-Party Service Providers

To operate our services, we use trusted third-party providers for:
🔹 Payment Processing (e.g., Stripe, PayPal)
🔹 Hosting Infrastructure (e.g., cloud providers)
🔹 Customer Support & Communications (e.g., email, live chat services)

All third parties comply with GDPR regulations and process data securely.

7.2 Legal Compliance & Protection

We may disclose data if required by law or to:
✅ Comply with legal obligations
✅ Protect our rights, security, or property
✅ Prevent fraud or security threats

7.3 International Data Transfers

If we transfer data outside the UK, we use:
✅ Standard Contractual Clauses (SCCs)
✅ Adequacy decisions (for countries with strong data protection laws)

8. Your Rights Under UK GDPR

You have the right to:

✅ Access: Request a copy of your personal data
✅ Correction: Update inaccurate or outdated data
✅ Deletion (“Right to be Forgotten”): Request erasure of your data (unless legally required to retain it)
✅ Objection: Restrict or object to certain types of data processing
✅ Data Portability: Request a copy of your data in a structured format
✅ Withdraw Consent: Stop marketing emails or optional data use at any time

📩 To exercise these rights, contact us at: privacy@hoztlr.com
We will respond within 30 days (or inform you if more time is needed).

9. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyse website performance. These technologies may collect browsing behaviour, device information, and interaction patterns.

For detailed information about the types of cookies we use, how long they are stored, and how to manage your preferences, please refer to our Cookie Policy.

10. Third-Party Links & External Services

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. Please review their policies before providing personal data.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify users via email or a website notice.

📅 Last Updated: March 16, 2025

12. Contact Information

For any privacy-related inquiries, contact us at:

📍 Company Name: Hoztlr LTD
📍 Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
📧 Email: privacy@hoztlr.com
📞 Phone: +44 7983980435
🌍 Website: https://hoztlr.com