Managed website services

The operational work that keeps a website healthy: hosting management, SSL, updates, security patching, backups with tested restores, monitoring, renewals tracking and a documented record of your setup. The Business and Partner tiers add an allowance of support, changes and development respectively. Anything outside your plan — a redesign, a new feature, a large project — is quoted separately before work starts, so there are no surprises.

You email your named contact (or use the phone for urgent problems). You do not need to diagnose the issue or write a perfect brief — describing the symptom is enough. We triage, fix what is covered, and quote anything that falls outside your plan before doing it.

We do not publish contractual response-time SLAs we cannot yet evidence. In practice, monitored clients are alerted to outages quickly and urgent problems are prioritised. As the service matures we will publish honest, measured response information rather than marketing numbers.

Work that changes what your website is — new sections, new functionality, design changes — is project work, quoted separately. Content writing, SEO campaigns and paid advertising are also outside the standard plans. We will always say clearly which side of the line something sits on before any work happens.

Yes. We operate on rolling monthly terms after any initial agreed period, and everything we manage is documented and owned by you. Leaving means a clean handover of credentials, records and access — that is a point of principle for us.

WordPress and WooCommerce are the platforms we manage most deeply, alongside static and modern JavaScript sites. If your setup runs on something else, ask — if we cannot manage it properly we will say so and, where useful, help you transition to something we can stand behind.